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FREQUENTLY ASKED QUESTIONS

Everything You Need To Know About SYMBOLS OF CLARITY!

Currently, our online store is open for business. Due to high order volume and the extra safety precautions we are taking, your order may take a bit longer to ship than it normally would. If you have further questions about an order, live chat with us here on the site or send us a message at symbolsofclarity@gmail.com. In addition, we'll keep this page updated with the latest and greatest info in effort to help answer any concerns you may have.

Orders

Can I cancel my order?

In order to fulfill orders as soon as possible, orders are processed right away and unable to be canceled or modified.

Can I remove/add an item to my order?

Once an order has been placed and confirmed by a customer, no changes can be made to the items purchased.

Can I change my shipping address?

Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you call customer service immediately to see if an address update is still an option. There is no guarantee once the order is placed that your shipping address can be changed.

Can I apply a coupon code to my order after it has been submitted?

Once an order has been placed and confirmed by a customer no changes can be made. If a coupon was omitted at checkout it cannot be retroactively applied.

Can I change my shipping method for an existing order?

Yes, we can update your shipping method, as long as the order has not been shipped.

How can I track my order?

After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.

I received a damaged item, what do I do?

If you receive a damaged item please submit a picture of the damage to symbolsofclarity@gmail.com. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.

How long does it take for an order to ship?

All orders have a 48 hour processing time, unless otherwise stated. Please keep in mind that we operate on business days only.

CHECKOUT

Use this section to welcome customers to your store, say a bit about your brand, or share news and seasonal promotions.

What type of payment do you accept?

SYMBOLS OF CLARITY accepts all major credit cards, Amazon pay, Paypal, Apple pay and Affirm.

What are your coupon or promo code policies?

Promo codes exclude sale items, gift cards, Dress of the Month Club subscriptions, and Catch of the Day. Only one promo code can be used per order. Discount cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code.

Emoji Use

Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.

Free Shipping

Very fast shipping

Give Us A Call

86576517

Chat With Us

24-hour chat support

Locations

In-Store Pickup facilities