For any discrepancies and/or shipping damage, customers must notify US via mail or phone within two (2) days from the date received, so that we may investigate and resolve the situation accordingly.
Warranty & Return Policy
We will not accept a return if the original tags are not attached, the item appears to be worn, or is damaged with stains, make-up, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. These returns will be sent back at the customers’ expense or will be charged a cleaning fee at our discretion.
If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
Refused Packages & Return To Sender:
If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to SYMBOLS OF CLARITY. The shipping costs will be deducted from the refund amount.